The app works entirely offline and collects nothing, so there is no account to recover and no data of yours for us to look up. Most questions are one of the following.
Providers move their settings pages regularly. Where the app and the provider disagree, the provider is right — follow their own help pages. The app shows when its steps were last checked, on the About screen.
If you tell us which service and what you actually see, the step gets corrected in the next update.
Ticks are stored on the device only. They do not sync between devices and are not backed up to a server, by design — nothing about which accounts you were securing leaves your phone. Reinstalling the app clears them.
No. It is a checklist and a set of directions. It does not scan your device, detect anything, or remove anything. If you need malware removal, use a security product built for that.
Email support@mlogictech.com with the app version (Settings → About) and the screen you were on. Reports about wrong menu paths or dead links are especially useful.